"Listening to Understand Rather Than Respond," October 11, 2024

Listening to Understand Rather Than Respond

The Wellness Compass Initiative is our partner community wellness initative that serves schools, counseling centers, nonprofits, and other community wellness organizations. Each week Holly Hughes Stoner and Scott Stoner co- write a column for Wellness Compass and we are pleased to share it here on our Living Compass site. There is also a Wellness Compass podcast at www.wellnesscompass.org/podcast.

Last week, we shared some advice on how to begin unraveling and hopefully resolving conflict in a relationship.  This week, we would like to add one more tip. And while this tip is simple to understand, it can be challenging to practice.

One of the most important gifts we can offer in any relationship is the gift of deep and authentic listening. This is best described as listening to understand, rather than to respond.

Our good listening skills are easy to practice when a relationship is going well. However, listening often deteriorates in a relationship when there is unresolved conflict. So, the first step we can take to begin to heal the conflict is to listen and sincerely attempt to understand what the other person is thinking and feeling.

As therapists, we have seen the effectiveness of this approach in conflict resolution. When we work with people in conflict, helping them to de-escalate enough to actually be able to listen to what the other is experiencing is always the first step we take. We remind people that listening is not agreement, but is instead an attempt to understand what it is truly like to stand in the other person’s shoes. 

This is not easy, and we usually find that the first attempts at this kind of listening are often interrupted by a need to respond and “correct” the other person. As we mentioned above, the concept of listening to understand rather than respond is simple to understand, but is much more challenging to practice. 

Most of us think of ourselves as good listeners.  And hopefully, that is true much of the time. Most of us struggle to maintain good listening skills, however, when we strongly disagree with another person. With practice and commitment, we can increase our ability to listen to truly understand, thus strengthening our relationships. 

Making It Personal: Is there a specific relationship with which you would like to practice “listening to understand, rather than to respond” this week?

Thanks again for sharing your relationship questions with us. Your engagement is what makes our column and podcast meaningful. We appreciate your care and commitment to the relationships in your lives, and we're grateful to be on this journey with you. 

Please be in touch with us by emailing us at connect@wellnesscompass.org

We invite you to listen to this week's podcast episode if you are interested in a few of our thoughts about this piece. It is easy to listen to the ten-minute episode. To find it—click HERE, and you will be taken to our Wellness Compass website, where you simply need to push the "play" button to listen to the audio. 

Authors: Holly Hughes Stoner, LMFT, and Scott Stoner, LMFT

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"Choose Being Kind Over Being Right," October 4, 2024

Choose Being Kind Over Being Right

The Wellness Compass Initiative is our partner community wellness initative that serves schools, counseling centers, nonprofits, and other community wellness organizations. Each week Holly Hughes Stoner and Scott Stoner co- write a column for Wellness Compass and we are pleased to share it here on our Living Compass site. There is also a Wellness Compass podcast at www.wellnesscompass.org/podcast.

We are grateful for the many relationship questions our column readers and podcast listeners have sent us recently. A common theme to the challenges people are sharing is that the persons with whom they are in conflict refuse to change and almost always refuse to listen. This is how it seems from their perspective. Most attempts at communication quickly escalate to the point where both people feel wronged and are hurting. And sometimes, that impasse becomes so frustrating that all communication has ended.

While every relationship is unique, here are three guidelines we have found helpful in de-escalating conflict. This will be a two-part column and podcast and so we will have additional ideas to share next week.

1. Let go of the need to be right. No matter how sure you are that you are correct (and therefore, the other person is wrong), continuing to argue in this way will only escalate the conflict and build up thicker walls between you.  Even if you are not saying it directly, an attitude of self-righteousness will prevent progress from being possible. As the words above say, "When choosing between being right or being kind, choose being kind, and you will always be right." 

2. Refrain from making the other person the problem. Refrain from prosecuting your case as to how or why the other person is the problem and, therefore, needs to change. It's likely that neither person is solely the problem.  In fact, neither person may be the problem, but finances, stress, or a misunderstanding, for instance, are the real problems. This is similar to the first point. Trying to win a debate may be helpful in politics, but not our relationships. 

3. Because we each participate in co-creating relationship patterns, we want to ensure we take responsibility for our part of the conflict. 

 "I feel like  I have just stopped listening to you about this issue and instead want to focus on everything I think you are doing wrong. I can feel how defensive and argumentative I have become. I'm sorry and want to change that." 

When we admit this kind of truth about ourselves and say it to the other, it can help begin a time of healing. And we must say it without expecting the other to say something similar in response.  Just as when one person hardens, the other person will also tend to stiffen. So, too, when one person begins to soften, that tends to make room for the other person to soften. 

Remember that it takes time, sometimes years, for relationships to become stuck, so any real change will also take time. Be patient with yourself and with the process.

Making It Personal: Choose one of the three guidelines above and consider how you might practice it in a relationship this week. 

Thanks again for sharing your relationship questions with us. Your engagement is what makes our column and podcast meaningful. We appreciate your care and commitment to the relationships in your lives, and we're grateful to be on this journey with you. 

Next week, we will share additional guidelines in part 2 of this column/podcast. We invite you to share any guidelines you have found to be effective by emailing us at connect@wellnesscompass.org

We invite you to listen to this week's podcast episode if you are interested in a few of our thoughts about this piece. It is easy to listen to the ten-minute episode. To find it—click HERE, and you will be taken to our Wellness Compass website, where you simply need to push the "play" button to listen to the audio. 

Authors: Holly Hughes Stoner, LMFT, and Scott Stoner, LMFT

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"That's a Great Question!" September 27, 2024

That’s a Great Question

The Wellness Compass Initiative is our partner community wellness initative that serves schools, counseling centers, nonprofits, and other community wellness organizations. Each week Holly Hughes Stoner and Scott Stoner co- write a column for Wellness Compass and we are pleased to share it here on our Living Compass site. There is also a Wellness Compass podcast at www.wellnesscompass.org/podcast.

 As teachers worldwide establish classroom norms this time of year, it is common to remind students , "There are no bad or wrong questions."  The intention of this is to normalize and encourage the asking of questions because, as  teachers often add, "If one student has a particular question, there is a good chance that another student is wondering about the same thing."

When it comes to relationships, we also say that there are no bad or wrong questions. We do, however, believe that there are some kinds of questions that rise to the level of being great questions, ones that can enhance the vitality of any relationship. 

So….what constitutes a great question?  Here are a few of our thoughts—and as always, we'd love to hear yours. 

A great question …

*…is open-ended. 

A closed question can be answered with "yes" or "no."  "Did you have a good day?" is an example of a closed question. An open-ended question, however, like "What were a few high and low points of your day today?" opens up space for a more expansive answer and greater connection.

*…explores new territory, allowing individuals to get to know each other better.  

"How did your family celebrate birthdays when you were growing up?" 

"If you could meet any historical figure and have dinner with them, who would it be and why?" 

"What's one thing you haven't tried yet in your life that you still want to attempt?"  

These types of questions open up new ways of knowing each other and help find commonalities.

*…is comfortable asking about feelings. 

"The news from the doctor wasn't what you were hoping for. Can you share what you're feeling right now? I'd like to know." 

"You said you were worried about this upcoming event. Can you tell me more about some of your fears?" 

To genuinely care enough to ask about, and then listen to, another's feelings is one of the greatest gifts we can give one another.

*…is comfortable with silence. 

Sometimes, when asking a great question, especially one that invites a deeper response, there will be silence after the question. This is actually a sign that a great question has been asked and we need to resist the urge to fill the silence with a different question or a change of topic. Being patient while waiting for an answer is a great way to show respect to another. 

*…is neutral and free of bias.  

"You're not going to do that again, are you?" is clearly not neutral.  

Much better is, "You said you want to do "such and such" again. Can you help me better understand what is important to you about doing that?"

*…is asked with one's full, undivided attention. 

The best question, if asked while we are scrolling on our phone, is meaningless, as our actions speak louder than our words. 

Of course we ask lots of questions in relationships and most of them don’t have to rise to the level of being great. But a just few great questions, asked with undivided attention and a commitment to truly listen to the response, can make all the difference in our relationships. 

As with all the teachers setting up the rules in their classrooms right now, let's make great questions the norm in our lives and our relationships as well. 

Making It Personal:

What would you add to this list of what makes for a great question? Which of the bullet points above speak most to you? With whom might you try out some great questions this week, asking them with undivided attention and a commitment to listening patiently?

Thanks for reading, and remember, there’s a companion podcast to this column. Check below for details. And please feel free to share this column with others who might find it helpful.

We always enjoy hearing from you, so if you are so inclined, let us know how this connects for you. You can email us at connect@wellnesscompass.org

We invite you to listen to this week's podcast episode if you are interested in a few of our thoughts about this piece. It is easy to listen to the ten-minute episode. To find it—click HERE, and you will be taken to our Wellness Compass website, where you simply need to push the "play" button to listen to the audio. 

Authors: Holly Hughes Stoner, LMFT, and Scott Stoner, LMFT

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In addition to this column, there is also an episode of the Wellness Compass podcast based on this column. You can listen in your favorite podcast app and at www.WellnessCompass.org/podcast

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Click the button below to signup for the e-mail version of Weekly Words of Wellness. This weekly article can be shared with your community electronically and/or used for group discussion.

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"Loving Speech," September 20, 2024

Loving Speech

The Wellness Compass Initiative is our partner community wellness initative that serves schools, counseling centers, nonprofits, and other community wellness organizations. Each week Holly Hughes Stoner and Scott Stoner co- write a column for Wellness Compass and we are pleased to share it here on our Living Compass site. There is also a Wellness Compass podcast at www.wellnesscompass.org/podcast.

 We continue to be deeply grateful for the responses from our column readers and podcast listeners. One common wondering, that we have noticed arising in many of the concerns that have been shared, is how to navigate conflict.

While every situation is unique, one timeless principle that applies to both repairing and strengthening relationships, be they in conflict or not, is the practice of loving speech.

The quote from Rumi in the accompanying photo beautifully captures what loving speech looks like, known as the three gates of loving speech: It is true. It is necessary. It is kind.

These three attributes invite us to reflect not just on the words and tone we use, but also on the true intention behind our speech.  This self awareness is crucial, especially when we are in conflict with someone.  Are we speaking to "win" an argument, or is it to create a space where differences or concerns can be calmly explored, allowing possible compromises or solutions to emerge? Is our intention to "one up" the other, or is it to approach the other with humility, acknowledging our own part in the conflict?  Both our words and our intentions will make all the difference in how the conversation unfolds.  

Rumi’s advice to consider these attributes before we speak (Is it true? kind? necessary?) is invaluable, though admittedly can be challenging in the heat of the moment. We have found it equally helpful to reflect on these "gates" of loving speech even after a conversation has taken place. The morning after a difficult discussion, for instance, we may realize our words were not as kind, necessary, true, or even helpful as we wish they had been. We may regret our part in the interaction. If so, considering whether we did indeed use loving speech or not gives us the opportunity to reach out and apologize if we fell short, repairing any hurt we may have caused.

These ideals of loving speech are just that—ideals to strive for. Remember, strengthening or rebuilding relationships is always about progress, not perfection. 

Making it Personal:  As you go about your week, we encourage you to experiment with these principles of loving speech, and observe whether they make a difference in your interactions. Practice asking yourself both before and after a conversation if what you are about to say or have said is kind, true, and necessary.  Is it loving speech?  If not, take some time to think about how you could rephrase your words so they can fit through the three gates of loving speech. You will not regret it, we are sure.    And we’d love to hear how it goes.

Thanks for reading, and remember, there’s a companion podcast to this column. Check below for details. And please feel free to share this column with others who might find it helpful.

We always enjoy hearing from you, so if you are so inclined, let us know how this connects for you. You can email us at connect@wellnesscompass.org

We invite you to listen to this week's podcast episode if you are interested in a few of our thoughts about this piece. It is easy to listen to the ten-minute episode. To find it—click HERE, and you will be taken to our Wellness Compass website, where you simply need to push the "play" button to listen to the audio. 

Authors: Holly Hughes Stoner, LMFT, and Scott Stoner, LMFT

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In addition to this column, there is also an episode of the Wellness Compass podcast based on this column. You can listen in your favorite podcast app and at www.WellnessCompass.org/podcast

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Subscribe Now to Weekly Words of Wellness:

Click the button below to signup for the e-mail version of Weekly Words of Wellness. This weekly article can be shared with your community electronically and/or used for group discussion.

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"What We Pay Attention to in Our Relationships is What Will Grow"

What We Pay Attention to in Our Relationships is What Will Grow

The Wellness Compass Initiative is our partner community wellness initative that serves schools, counseling centers, nonprofits, and other community wellness organizations. Each week Holly Hughes Stoner and Scott Stoner co- write a column for Wellness Compass and we are pleased to share it here on our Living Compass site. There is also a Wellness Compass podcast at www.wellnesscompass.org/podcast.

  As we announced last week in our first column for this “season” (September 2024-May 2025), our focus for this season will be relationships.  Based on the number of responses we got from our column readers and podcast listeners, we know we are not alone in both having joys in our relationships that we celebrate as well as challenges that we sometimes face. Thank you to everyone who shared your joys, concerns, and time-tested advice for building and maintaining strong emotional connections. We are still reading through the responses and look forward to sharing some of them (anonymously, of course) in future columns and addressing the many questions you have raised.

Our lesson for this week is simple in concept and yet sometimes challenging to remember: What we pay attention to in our relationships is what will grow. 

Getting stuck in a loop of complaints and what’s “wrong” in any relationship is not uncommon. This focus can quickly become a bad habit loop, especially when both people are engaged in the cycle. The more attention we give to the negative aspects of another or a relationship, the more significant those aspects seem to become, creating a cycle where conflict can grow and eventually overshadow what is good.

However, when we shift our focus to the positive—such as qualities we love or value in the other person—something powerful happens. As people begin to reflect on what they appreciate or love about the other person the tension often eases. What we focus on grows. If we choose to focus on appreciation, kindness, and love, those aspects can begin to flourish again in the relationship. This focus in and of itself may not resolve the conflicts that sparked the negative cycle, but it does provide us the perspective and the space we need to address the inevitable conflicts or differences in opinion that come up in all relationships. 

Several years ago, we were asked to consult with a group of nonprofit leaders who were stuck in a cycle of conflict and criticism. A few important issues were at the center of their negative cycle. In our first two meetings with them, we chose not to address directly the conflicts they were experiencing, but instead, we spent intentional time having them tell us what they loved most and were most proud of in their work with this organization.  Most of them had been there a long time and so they had many beautiful stories to share. As these stories were shared we could feel the tension in the room begin to subside.  And once the tension was reduced and they were able to remember the bigger context of their important mission, they were able to work more creatively in resolving the genuine conflicts they were still facing. 

A good piece of advice often given to parents is to, “Catch your children doing something good.” This advice is especially helpful if the parent has been focusing on their child’s negative behavior and losing sight of the good that is inevitably also occurring. This great advice actually works well in all relationships, so it is wise for all of us to remember it.  

Let’s remember to catch each other doing something good and freely express our appreciation. Doing so will strengthen our relationships and give us calmer, more creative spaces to address any conflicts we might have. 

Making It Personal: As always, we invite you to apply anything that has been helpful here to your own life.  What matters most is not what we write or say but whether any of this helps you to be more aware and intentional in your life and relationships. 

What’s one takeaway from this column you might put into practice this week? What specifically could you do?

We always enjoy hearing from you, so if you are so inclined, let us know how this connects for you. 

We invite you to listen to this week's podcast episode if you are interested in a few of our thoughts about this piece. It is easy to listen to the ten-minute episode. To find it—click HERE, and you will be taken to our Wellness Compass website, where you simply need to push the "play" button to listen to the audio. 

Authors: Holly Hughes Stoner, LMFT, and Scott Stoner, LMFT

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In addition to this column, there is also an episode of the Wellness Compass podcast based on this column. You can listen in your favorite podcast app and at www.WellnessCompass.org/podcast

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Subscribe Now to Weekly Words of Wellness:

Click the button below to signup for the e-mail version of Weekly Words of Wellness. This weekly article can be shared with your community electronically and/or used for group discussion.

You can unsubscribe at any time.